petarukanTerms of Use

We at petarukan operate a gaming and sportsbook platform where you can place bets on football tournaments (Liga 1, Piala Indonesia, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports matches (Mobile Legends, Free Fire, PUBG Mobile). When you use our platform, you enter into a contractual relationship with petarukan. These Terms of Use set out our commitments to you and your obligations to us.

Our services are available only where local law permits. We do not knowingly offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to and use of petarukan comply with their own jurisdiction's regulations. We operate under Indonesia's regional legal frameworks and accept deposits and withdrawals through Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

This document covers account opening, deposits, withdrawals, bonus terms, dispute resolution, and the rights and responsibilities both we and you hold when you use petarukan.

Account opening, deposits, and withdrawals on petarukan

To open an account on petarukan, you must be at least the age of majority in your jurisdiction and legally permitted to engage in online wagering. When you register, you provide us with accurate personal information—your legal name, date of birth, email, phone number, and government-issued identification details. We use this information to verify your identity (KYC—Know Your Customer) before processing your first withdrawal. Providing false or misleading information violates these Terms, and we reserve the right to suspend or close your account if we discover inaccuracy or fraud.

We verify your identity before your first withdrawal

This protects both you and petarukan. Identity verification is a one-time process that takes a few minutes and clears you for all future transactions on our platform.

Deposits on petarukan: We accept deposits through six e-wallet options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual account systems (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets are typically instant. Bank virtual account transfers usually clear within a few hours during banking hours. We do not charge deposit fees. Once your deposit is credited to your account, your balance is available for betting on our games and tournaments immediately.

Withdrawals on petarukan: You may withdraw your winnings or remaining balance at any time, provided your account is verified. Withdrawals must route to the same payment method you used to deposit. If you funded via mobile banking, your withdrawal goes to local payment. If you used a online payment virtual account, your withdrawal returns to e-wallet. We review all withdrawal requests to confirm account legitimacy and prevent fraud. Standard review windows are a few hours during business days. During weekends, public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), or peak transaction periods, reviews may take longer. We do not charge withdrawal fees. E-wallet withdrawals typically complete within a few hours; bank transfers may take one to two business days depending on your bank's processing schedule.

1

Your payment method must matchRequirement

Deposits and withdrawals use the same method for compliance and security. Changing your payment method requires updating your account details and re-verifying with our team.
2

We enforce account limitsLimits

New accounts start with conservative deposit and withdrawal caps. As your account history builds, these limits increase automatically.
3

You remain responsible for your account securityYour duty

Keep your password strong, do not share your login details, and enable two-factor authentication if available. We are not liable for unauthorised access if you breach these measures.

Our petarukan policies and obligations

Bonus terms: petarukan may offer promotional bonuses to new or returning members. Any bonus offer on our platform comes with terms that specify eligibility, wagering requirements, expiry dates, and any game or market restrictions. We display these terms clearly at the time you claim a bonus. If you do not meet the bonus terms, we may forfeit the bonus or winnings derived from it. We reserve the right to withdraw or modify bonus offers at any time, though existing active bonuses remain subject to their original stated terms.

Account suspension: We may suspend or close your account if we detect fraud, breach of these Terms, or suspicious betting patterns. We will notify you of the reason and provide an opportunity to respond before account closure.
Dormant accounts: Accounts inactive for an extended period may be flagged for re-verification before allowing further transactions. This is a security measure to confirm the account owner is making requests.
Data protection: We protect your personal data according to Indonesian data protection standards. Your identity information is stored securely and used only for account verification, withdrawal review, and legal compliance. We do not share your data with third parties without your explicit consent.
Dispute resolution: If you dispute a bet outcome, a withdrawal delay, or any aspect of your account, contact petarukan support with full details. We investigate disputes fairly and provide a resolution or explanation. If we cannot resolve the matter to your satisfaction, escalation procedures are available.

Your obligations on petarukan: You agree to use our platform only for lawful purposes. You must not attempt to manipulate odds, collude with other users, use automated betting bots, or engage in money laundering. You must not access our systems through unauthorised means. Any violation of these obligations may result in immediate account closure and forfeiture of your balance.

Jurisdiction and governing law: These Terms are governed by the laws and regulations applicable in your jurisdiction. If you are accessing petarukan from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our service terms comply with regional and national regulations where applicable. Our services are available only where local law permits online wagering. You remain responsible for ensuring that your use complies with your jurisdiction's laws.

Liability limitations: petarukan provides its services on an "as-is" basis. We do not guarantee uninterrupted service, and we are not liable for any losses arising from technical failures, betting disputes, or third-party payment processor errors. We exercise reasonable care in all our operations, but we exclude liability for indirect, consequential, or punitive damages arising from your use of our platform.

Changes to these Terms: We may update these Terms of Use from time to time. Changes take effect upon publication on our website. Continued use of petarukan after updates constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of any changes.

By creating an account on petarukan, you affirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these Terms, you should not use our platform. For questions or concerns about our Terms, contact our support team through your account or email us directly.